Definitely bad business for United, possibly even worse than their recent lost-luggage double whammy on the musician whose "United Breaks Guitars" video went viral.
Travel blog Gadling reports that United revoked the first-class upgrade of a passenger traveling in a track suit. Oops! That passenger was an articulate, otherwise very well-groomed Best Buy vice president and frequent flyer. Watch the video for yourself.
Will Thomas of Fox News DC has since reported that United has responded and is investigating the allegations.